Parent Support Services Society of BC

    Grandparents Raising Grandchildren

GRG Support Line

This toll-free line assists grandparents and other relatives raising a family member's child to navigate complex services systems such as MCFD; to find the answers, assistance and resources they need to prevent or solve problems; and to learn about benefits and services that will support the whole family.

The GRG Support line is staffed by two part-time advocates with training in advocacy, social work, family law, and government services pertaining to kinship caregiving.  The GRG Support line is open on Monday, Tuesday, Thursday and Friday from 11 AM to 3 PM.  At all other times callers are encouraged to leave a voicemail message or send an e-mail, which will be returned as soon as possible. 

GRG Support Line Contacts:

  • By phone toll-free province-wide: 1-855-474-9777
  • By phone in the Lower Mainland: (604) 558-4740
  • By confidential e-mail


Parent Support Services Society of BC abides by the Personal Information Protection Act[1] and keeps collected information confidential and private until receiving explicit consent from the caller/client to disclose specific personal information to a party external to the organization. Our policy applies to all staff collecting information through the GRG Support Line.

Calling the support line signifies consent to collect information while abiding by the Personal Information and Protection Act. Consent is implied throughout the duration of the client’s case work unless it is revoked by the client through written notification.

We collect and disclose information for the purposes for which the client has contacted the line and any other circumstances as discussed with the client. We will explain the reasons for collecting specific information.

It is voluntary for clients to answer questions and disclose information to the GRG Support Line staff. We may not be able to provide some services if we do not receive consent or specific personal information.

We may ask clients to submit written release of information forms to allow us to communicate and share specific information with professionals involved in their case when that information is beneficial to the case.  We may disclose information without consent as authorized by law and in emergencies.

Information collected will be kept secure and as accurate and up to date as possible. Clients have a right to access their records excluding information that refers to another client or individual.

The accumulated collection of data from the Support Line may be used for reporting, training and research purposes. Any data that is distributed externally will be anonymous and will not contain any identifying information without the express permission of the client.

All those using the services of the GRG Support Line are encouraged to request any additional information or explanation regarding this policy so that they are fully aware of our commitment to privacy and confidentiality and any legal limits.

View the GRG Support Line poster.

Grandparents Raising Grandchildren Support Circles

Grandparents Raising Grandchildren (GRG) Support Circles are anonymous, confidential self-help groups offering weekly or bi-weekly meetings and other activities organized by trained volunteer facilitators. GRG Support Circles help grandparents and others raising a family member’s child learn positive parenting by providing them with a safe atmosphere in which to share their stories and stresses, learn new skills, receive emotional support and discover services and resources. The Circles strengthen the first link in a chain that connects positive caregiving with healthy children, and help healthy families build strong communities.

Currently, Parent Support Services Society of BC offers Grandparents Raising Grandchildren Support Circles in partnership with community agencies in the Lower Mainland, the Fraser Valley, in Victoria and mid/northern Vancouver Island, Kelowna and Prince George. See our GRG Support Circle Flyer for more information, see our list of the GRG Support Circles by location, or contact the Program Coordinator in your region to register!

Circles In Your Area

Grandparents Day Stroll

GRG Nature Camp

This year PSS offered two overnight Nature Camps on Galiano Island in August for a limited number of GRG families.  PSS carried out fundraising in order to cover most of the costs including:  Ferry, accommodations, food and activities for three days and two nights.  Our partner, the Galiano Conservancy Association, did a wonderful program that engages the natural enthusiasm, curiosity and joy of everyone involved!  There were two trips: Aug. 11th, 12th & 13th or Aug. 18th, 19th & 20th.


Is this trip right for your family? Here are some important details to help you decide:

  • It is best suited for children 5 years old and over
  • Grandparents are expected to participate with the children
  • You will need to make your own way to the ferry terminal and pay for parking
  • There is considerable time spent walking during the Conservancy programming (both days)
  • Cabins may be shared to allow as many families as possible to participate

Watch here for any information about future activities.

PDF of Information Flyer

pss fundrasing from Green Waves Video Production on Vimeo.

Annual Summer Picnics

The annual  Summer Picnics, across BC, provide an occasion for  family and community connectedness and support, to share and learn about PSS and community resources, and to simply come together for food, fun and a care-free afternoon.

Watch here for information about next summer's picnics. 

Thank you to the generous donors to  2014's New Westminster picnic.



Grandparents Raising Grandchildren: Telling Our Stories

The  documentary Grandparents Raising Grandchildren: Telling Our Stories provides a glimpse into the realities faced by several grandparent led families from across BC. These grandparents didn’t plan to be full time caregivers at this later stage in their lives. Their stories are varied, but many of the threads are the same: loss, isolation, grief, hardship, love and determination. The grandchildren are their priority and they need and deserve, love, stability and all the support possible to ensure they can succeed in life.  “This documentary will make you laugh, make you cry, and we hope, make you think.”

Launched the week of Family Day 2015 across the province - check out these trailers, that give a taste of just some of these diverse and inspiring stories. 


Media Coverage - Documentary Launch

Just some of the media coverage of the launch of Grandparents Raising Grandchildren: Telling Our Stories

Carol Ross, Parent Support Services' former Advocacy & Kinship Care Director is in conversation about raising grandkids (plus we hear from some GRG's themselves). Starts at 22:22 mark.…/podcas…/bcalmanac_20150210_16777.mp3

A powerful interview with Grandparent Bernadine Fox:…/Local+S…/British+Columbia/ID/2652869641/

Grandparent Bernadine and her granddaughter Avy on Radio Canada TV discussing our documentary Grandparents Raising Grandchildren: Telling Our Stories (Interviews in English)…/mediaconsole/medianet/7240793

GRG Legal Seminars


Parent Support Services Society of BC has developed informative, interactive, legal information seminars that will outline Kinship Care facts and options, relevant legislation, government and community resources, benefits and services available for grandparents and other relatives raising family members. For more information call 604-669-1616 (toll free 1-877-345-9777) or email .  

Grandparents Raising Grandchildren Interview

Jane Bouey of Media Mornings interviews Vanessa Iafolla about Grandparents Raising Grandchildren, the financial challenges they face, and her groundbreaking research.

Grandparents Raising Grandchildren Advocacy

Grandparents raising grandchildren (GRG) face an number of barriers. Financial barriers they face are exacerbated by policy such as inadequate kinship care benefits and the loss of CPP Disability Benefits upon turning 65.

We encourage advocacy in these areas. For more information check out the documents below.

An example of a letter regarding kinship care benefits.

Information sheet on kinship care benefits.

Information sheet on CPP Disability.

GRG Resources

Information regarding resources for Grandparents Raising Grandchildren can be found here: