Parent Support Services Society of BC


New Parent Support Circle

Kinship Care Petition in the News


Improve Support For Kinship Caregivers - Online Petition

John was in his 70's. His daughter was no longer able to care for her little baby boy. John faced a choice - let his grandson be taken into foster care OR raise the baby on his own. (For more stories like John's)  

  • In BC there are estimated to be 11,000 children being raised full time by their grandparents (or other relatives). Their stories are varied, but many of the threads are the same: loss, isolation, grief, hardship, love and determination.
  • Grandparents Raising Grandchildren (GRGs) face complicated bureaucracies – legal, financial, and governmental – that are difficult (and often expensive) to navigate. Poverty is a serious risk (as they receive little, if any, financial support, and often spend what savings they might have on fighting for and supporting their grandkids). They lose friends, and seniors’ programming and housing rarely meet the needs of GRG families.
  • The children are the priority for these grandparents (and other kin). These children need and deserve, love, stability and all the support possible to ensure they thrive. We know that children have better outcomes when raised in loving families.

British Columbia can take leadership in recognizing the value of grandparents (and other kinship care providers) who are raising their grandkids full time. We urge that your government:

  1. Provide families with a monthly benefit equivalent to that provided to foster parents.
  2. Provide Grandparents Raising Grandchildren, and all Kinship Care providers, access to respite, child care, and the same training received by foster parents.
  3. Commit to funding that ensures no child in care will grow up in poverty.

 To sign 

Twitter Feed

September 11th Grandparents Day

We had coverage of the our Grandparents Day Events on CBC Vancouver TV News, CBC French TV News. As well as radio coverage on CBC Daybreak North and CFIS in Prince George, and on CBC Vancouver Radio News, and Vancouver Cooperative Radio - CFRO. As well as in community calendars and some parenting blogs.

News Release

September 8, 2016

September 11th is International Grandparents Day – A Family Day

 “You’ve heard of Mother’s Day and Father’s Day – there is also an International Grandparents Day”

Parent Support Services Society of BC (PSS) is marking Grandparents Day with family-type events across the province that celebrate all grandparents, and shine a light on more than 11,000 in BC who are caring for their grandchildren on a full-time basis. Everyone is invited to come to the event.

“Not many people have heard of Grandparent’s Day – we thought the day was a great opportunity to acknowledge the often vital role that grandparents play in families”, says Carol Madsen, Executive Director of Parent Support Services Society of BC.

“With the high cost of childcare, and rising costs of living generally, many children – from all walks of life are spending many hours being cared by their grandparents while their parents are working or going to school, Madsen added.”

On top of this, Madsen says there are growing numbers of grandparents who are full time caregivers to children who do not live with their parents. “These children’s parents may have died, or have serious health issues – including addiction. There may have been violence in the home. These children would likely be in foster care, if the grandparents hadn’t stepped up to care for them, yet these grandparents receive little to no governmental support.”

Madsen says, that everyone is invited. “It is also a chance to commemorate your grandparents – whether they are able to come to the event with you, whether they live far away, or whether they are no longer living. Come and celebrate.”


In Nanaimo – Grandparents Day Stroll in Morrell Sanctuary – 787 Nanaimo Lakes Road

In New Westminster– Grandparents Day Festival & Stroll at the River Market 810 Quayside Dr (on the Boardwalk). The site is easily accessible by transit (1 block South of New West Skytrain Station), car, and bicycle.

  • Sept 11th 10 am – 2 pm. A fun filled family event with:
  • Live music, entertainment, kids games, silent auction
  • Film showing of PSS’s acclaimed documentary “Grandparents Raising Grandchildren: Telling Our Stories”
  • Fundraising Stroll (Walk-a-thon)
  • Sign the petition for more support for grandparents raising their grandchildren and other kinship caregivers - which has garnered more than 8,000 signatures.
  • Community Info tents

In Victoria - Grandparents Day Stroll. 634 Humboldt St (in Nootka Court) 

  • Sept 11th - 12 pm to 3 pm. A free, fun-filled, treasure-hunt style event starting at the Maritime Museum of British Columbia (MMBC)  
  • Participants will be given a treasure map and a free bag for collecting prize items from the ten different stations outlined on the treasure map. After strollers complete the treasure hunt, they can head back to MMBC to spin the wheel, enter into a draw for a basket donated by Butchart Gardens, and sign a petition to give kinship caregivers adequate provincial funds, services, and recognition.

In Prince George: An awareness and fundraising raising stroll around Lheidli T’enneh Memorial Park, located between 17th and 20th Avenue.

  • Sept 11 10:30 am to 12 pm.
  • There will be a door prize for two tickets to Ice Age at CN Centre. This family fun event is being held next to the playground and water park. There will be information booths and possibly a visit by a local VIP.
  • The Honourable Shirley Bond, MLA will be in attendance.
  • The event also serves as a volunteer recruitment drive for individuals who may want to facilitate a GRG circle and take the Fall facilitator training.

These fun family events have been organized to celebrate grandparents, raise awareness funds to support the work the PSS does with grandparent-led families and all of our other parenting programs across B.C.

 In conjunction with the strolls – there is an online auction.

Find out more about the event and auction at

Grandparents Day 2016

Interview with Carol Madsen about Grandparents Day

Documentary Launch

"Grandparents Raising Grandchildren: Telling Our Stories" - Groundbreaking Documentary to be Launched Feb 10,11,12th.

The  documentary Grandparents Raising Grandchildren: Telling Our Stories will provide a glimpse into the realities faced by several grandparent led families from across BC. These grandparents didn’t plan to be full time caregivers at this later stage in their lives. Their stories are varied, but many of the threads are the same: loss, isolation, grief, hardship, love and determination. The grandchildren are their priority and they need and deserve, love, stability and all the support possible to ensure they can succeed in life.  “This documentary will make you laugh, make you cry, and we hope, make you think.”

Launching week of Family Day across the province - check out this trailer, that gives a glimpse into one of the stories. Details of launch below.

Grandparents Raising Grandchildren Interview

Jane Bouey of Media Mornings interviews Vanessa Iafolla, lead researcher, working on the first nation-wide study of the financial literacy needs of people who are raising biological relatives (usually grandchildren).

Media Coverage of Launch

Just some of the media coverage of the launch of Grandparents Raising Grandchildren: Telling Our Stories

Carol Ross, Parent Support Services' Advocacy & Kinship Care Director  in conversation about grandparents raising grandkids (plus we hear from some GRG's themselves). Starts at 22:22 mark.…/podcas…/bcalmanac_20150210_16777.mp3

A powerful interview with Grandparent Bernadine Fox…/Local+S…/British+Columbia/ID/2652869641/

Grandparent Bernadine and her granddaughter Avy on Radio Canada TV discussing our documentary Grandparents Raising Grandchildren: Telling Our Stories (Interviews in English)…/mediaconsole/medianet/7240793

Important News for Families

BC Budget 2015

BC Budget was presented on Feb 17, 2015. One of the good news pieces: "The government has decided to fully exempt child support payments from income and disability assistance calculations," de Jong said while presenting a budget overview to reporters and stakeholders gathered at the Victoria Conference Centre. Below is an informative article on the Budget:

The BC Government's webpage on Budget 2015 -

Canadian Centre for Policy Alternatives - CCPA -BC's analysis -

Letters to the Editor and Op-Eds

Letter to Sun in Response to Column in Defense of Corporal Punishment.

Letter to the Editor

Vancouver Sun

September 18, 2014

Parent Support Services Society of BC is alarmed and deeply disappointed that the Vancouver Sun chose to print, on the front page, a column by a sports reporter that defends the use of corporal punishment.

 The Adrian Peterson incident is an incredible opportunity for the Sun to educate readers and provide resources on constructive discipline, healthy parenting and the laws that protect children. Instead you chose to give a platform that promotes corporal punishment as correcting “behaviour in the short term” and making a “lasting impression, not of violence but of What Not To Do From Now On.”

We know parents can struggle to find ways to “correct” their child’s inappropriate behavior. Spanking and strapping can happen in emotional, stressful or frightening situations, where everything may seems out of control, and as parents, we can feel caught in the moment with seemingly no other options. Violence cannot ever be an option. Just because we may have been raised with corporal punishment and “survived” does not ever make it acceptable.

  • Physical abuse is any use of physical force that may intentionally or unintentionally hurt or injure a child
  • Punishment and abuse may temporarily stop a child’s negative behavior. However, no benefit comes from that approach and the risk of lasting (and escalating) harm is exceedingly high.
  • Punishment and abuse hurt the child; constructive, respectful, discipline supports healthy happy child development. 
  • Long term consequences for the child, include physical, psychological and emotional harm; low self-esteem; distrust of adults; and difficulty forming healthy relationships

Corporal punishment, is abuse; child abuse is illegal. We encourage your readers to seek out the many excellent resources available to assist all caregivers with alternative, non-threatening, thoughtful, caring and productive discipline strategies. We encourage the Sun to take a clear stand against all forms of child abuse.


Carol Ross, Executive Director

Creating a world where children and families are nurtured, valued, and safe.

Celebrating 40 Years of Helping Families

Donation for Grandparents Raising Grandchildren Support - Prince George

40th Anniversary - Events

Message from Mary Ellen Turpel-Lafond, Representative for Children and Youth

Jan. 15, 2015

Hi everyone,

They say when life gets busy, it’s always a good idea to take a step back, and reflect. This seems like the perfect opportunity to do that and to bring you up to date on what’s been happening at my Office.

The pace of the last several months at RCY has been brisk, to say the least. After a summer of alarming news headlines about children in care and the Ministry of Children and Family Development (MCFD), we went straight into a fall with more tragedies and difficult cases, many of which gained high profiles in the media and involved numerous calls to my Office. 

It was in this atmosphere of tension that I released my report, The Thin Front Line: MCFD staffing crunch leaves social workers over-burdened, B.C. children under-protected. The results of this staffing review were troubling. It showed that there are fewer front-line child protection workers in B.C. now than there were in 2002, yet the demands and complexities of the work have increased. Among my five recommendations in the report, I called for government to increase MCFD’s budget to fully staff front-line child protection work.

In November, I teamed up with Elizabeth Denham, B.C.’s Information and Privacy Commissioner, to release a report on cyberbullying. We consulted with youth of diverse backgrounds and found that they are worried about cyberbullying, but don’t feel they’re getting enough help in this area from adults. Youth in care are especially vulnerable. Our recommendations included that government lead the development of a comprehensive strategy to address cyberbullying. Government has committed to acting on the recommendations.

Our B.C. Adoption Update, released in December, showed a modest improvement in some areas, but we still have a long way to go. Government has increased the number of adoptive homes it approves from 31 to 39 per month, and has also increased the number of Aboriginal adoptive homes available — positive developments, but more change is needed.

December ended with the release of part one of the Plecas report, Decision Time. A former long-time B.C. deputy minister, Bob Plecas was hired by MCFD to review policy, practice and legislation of child welfare in B.C. in relation to a B.C. Supreme Court decision last summer. Although I was pleased to see that Mr. Plecas endorsed recommendations that my Office has made continually, including those calling for increased funding and adequate staffing for MCFD, I also had a number of concerns. For example, I disagree with Mr. Plecas’s assertion that independent oversight of B.C.’s child welfare system may soon no longer be required. Nothing could be further from the truth. I firmly believe that independent oversight of MCFD is essential and that, without it, many important stories would never be told and key problems would remain unaddressed. I also disagree with Mr. Plecas’s assertion that not every child can be protected. It is my firm position that we must protect all children at risk, regardless of circumstance.

This year looks to be no less intense than 2015.  In January, we released a collaborative report with MCFD entitled The Placement of Children and Youth in Care in Hotels in British Columbia. This report was triggered by the tragic death of Alex Gervais in September 2015. The findings were shocking: we discovered 117 children and youth had been placed in hotels in a one-year period. MCFD responded with a formalized policy on hotel use and a commitment to public reporting twice yearly. That said, I want to see the use of hotels eliminated entirely. Instead, I want to see emergency foster home placements available throughout the province at all times.

In addition, my Office intends to follow up on Alex’s death with a full investigation and public report to be released this year.

There are several other reports underway this year as well, including an investigation into Nick Lang’s death in 2015, a substance use report, and a troubling investigation into the case of a young woman who endured abuse and neglect throughout her childhood.

On a more positive note, we were thrilled to find out this winter that Royal Roads University is offering tuition bursaries for up to three former youth in care a year. That makes 12 out of 25 B.C. post-secondary institutions with this type of program, and we hope more will soon follow suit.

Remember, all the reports I’ve mentioned are available on our website: And don’t forget to like us on Facebook ( and follow us on Twitter (@rcybc and @rcybcyouth) and Instagram (rcybcyouth) to stay up to date.


Mary Ellen Turpel-Lafond

Representative for Children and Youth


GRG LIne Wins Award!

March 18, 2016 

We are pleased to announce that our PSS Grandparents Raising Grandchildren (GRG) Support Line Advocates - Christina Campbell & Dennis Nkojo have been awarded the 2016 Field of Practice Award of the BC Association of Social Workers Richmond Delta Burnaby Branch. They were nominated for ongoing and passionate advocacy of children and youth. We are extraordinarily proud of Christina & Dennis and the important work done by the advocates on our GRG Support LIne over the years.

Below is the acceptance speech given by Dennis at the event.

GRG Line Advocate - Dennis Nkojo 


 Good evening to you all.

Let me take this opportunity to thank the BC Association of Social Workers, and in particular, the Richmond-Delta-Burnaby branch for recognising our efforts in ensuring a world where all children and their families are nurtured, valued and safe. Unfortunately, my colleague and co-recipient Christina Campbell is away and out of town on vacation.

I am humbled and honoured to receive this Award for the Grandparent Raising Grandchildren (GRG) work that I do and care about deeply. But more especially, it helps in confirming that we lawyers do have hearts after all!!

Permit me thank all my other colleagues at Parent Support Services Society of BC (PSS BC) who are represented here by the Executive Director, Carol Madsen and Jane Bouey. Such an achievement is only possible through solid teamwork and support. In the same breath, I wish to thank our immediate past Executive Director, Carol Ross who inducted me into social work practice, as I was coming from largely a lawyering background and perspective.

Allow me recognise and appreciate the positive contribution to our work by the management and staff of:

1-      Legal Services Society BC;

2-      Law Foundation BC;

3-      The Office of the Representative for Children and Youth;

4-      Community Legal Assistance Society BC;  

5-      Law Society of British Columbia;

6-      Kettle Friendship Society; and

7-      Ministry of Children and Family Development.

In 2013, Statistics Canada estimated that they were 75,000 full-time Grandparent led families in Canada, including 11,000 in British Columbia alone. From our interaction with the grandparents on the line, we know that many of their grandchildren are traumatised and faced with varied poverty-related challenges. The four major reasons for the calls we receive are:

1-      Financial Assistance/Accessing MCFD Services;

2-      Legal Issues (advice, representation, mediation among others);

3-      Mental Health Issues (a whole range of these for both the children and adults); and

4-      Meeting Educational and Recreational costs.

As you may be aware, navigating the different government systems can be a tedious exercise for anyone, let alone our GRG families. Whereas PSS does not have its own financial resources to cater for all our clients, we endeavor to offer a little more than just hope. For instance, we have worked on simplifying the comprehension of the relevant laws affecting families through our GRG Legal Guide.

This may assist one during negotiations with the Ministry and in cases requiring self-representation at the Courts. We have also been working with Legal Services Society to create awareness through the Family Duty Counsel Program about the unique challenges faced by GRGs while navigating the court system. We also offer our callers direction to other community resources and referrals, whenever that is necessary. 

PSS runs a community based initiative under the GRG Circles Program. These are managed by PSS  trained facilitators and are currently active in Abbotsford, Burnaby, Coquitlam, Chilliwack, Delta, Kamloops, Kelowna and Vancouver in the lower-mainland. We also have circles in Duncan, Nanaimo, Parksville and Victoria on Vancouver Island, and two others in Prince George.

Our hope at PSS is that, through the continued collaboration and partnerships with other community service providers, and together with the families themselves, we can protect the safety and wellbeing of all children and promote the health of families by providing support, education, research, advocacy and resources to those in a Kinship Care and other parenting role.  

Finally but certainly not least, a big thank you to my partner Bridget, and our daughters Namara and Nagasha. You motivate me to get up every day and go add my effort to making this world a better place.

Thank you and I wish you all a Happy Social Work Week.

Dennis receiving his award  Carol Ross receiving her award from the Canadian Association of Social Workers.

PSS and GRG’s in the NEWS!

School For All